IT Support Services | Depok Branch

WindowsLinuxNetwork AdministrationServer ManagementTroubleshootingTechnical Support

Project type: IT operations
My role: IT Support
Delivery evidence: Provided hands-on support for branch devices and documented troubleshooting across transaction, printing, scanning, and end-user computing needs.

October 1, 2026

Context

Branch operations depend on reliable end-user devices and transaction equipment. At the Depok branch, IT support covered day-to-day needs across EDC terminals, printers, scanners, all-in-one PCs, and laptops. The work was focused on keeping devices ready for operational use, responding to reported issues, and helping users return to their tasks with minimal disruption.

Scope of support

Supported EDC devices used in branch transaction workflows.
Troubleshot printer issues, including device availability, connection, and printing failures.
Assisted with scanner setup and scanning-related problems.
Maintained and troubleshot all-in-one PCs used by branch staff.
Supported laptops, including operating-system, peripheral, and connectivity issues.
Helped users diagnose problems and applied practical fixes based on the affected device and workflow.

Support approach

1. Identify the affected workflow

Each report started with the operational impact: whether the issue affected a transaction, document printing, scanning, or a staff workstation. This helped prioritize support based on the branch's immediate needs.

2. Check the device and connection

The troubleshooting process narrowed the problem to the device, its peripherals, the local connection, or the workstation configuration. EDC terminals, printers, scanners, all-in-one PCs, and laptops each required a different check path.

3. Restore and verify

After applying a fix, the affected workflow was checked again with the user. The goal was not only to make the device respond, but to confirm that it could be used for the intended branch activity.

Operational value

This experience strengthened practical IT support skills in a branch environment: clear issue triage, device troubleshooting, user communication, and careful verification after a fix. It also connected infrastructure support with the business workflows that depend on it every day. Read more in my professional experience.